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Senior System Engineer

NA
May 28, 2026
Gurugram - India
Senior (5-8 years)

POSITION SUMMARY

  • The systems engineer will be responsible for designing, implementing, and maintaining complex IT infrastructure and systems to ensure optimal performance, security, and scalability. This role involves collaborating with cross-functional teams to support enterprise-wide technology initiatives, troubleshoot advanced system issues, and lead infrastructure upgrades and automation efforts.

POSITION RESPONSIBILITIES

  • Manages and monitors all installed systems and infrastructure for the organization to be in line with
  • company guidelines or SOP (standard operating procedure).
  •  Defines customers’ needs and functionality in a service development cycle.
  •  Assists in the coordination of various teams testing and evaluating for the development of design
  • and its implementation of the best output.
  •  Installs, configures, and tests operating systems, application software, and system management
  • tools.
  •  Ensures the highest level of systems and infrastructure availability.
  •  Implements warranty and support activities.
  •  Evaluates the existing systems and provides technical directions to IT support staff.
  •  Plans and implements system automation as required for better efficiency.
  •  Oversee the development of customized software and hardware requirement.
  •  Helpdesk tool ticket management.
  •  End user system and desktop support.
  •  Linux service management
  •  Mac OS service management
  •  Ensure IT services meet customer expectations within defined SLAs.
  •  Manage and maintain the company's IT infrastructure, including data centers, cloud platforms
  • (AWS, Azure), servers, and networks.
  •  Oversee network administration, server management, Office365 services.
  •  Proactively monitor system performance and address potential issues to minimize downtime.
  •  Collaborate with internal teams to ensure seamless IT operations and infrastructure scalability.
  •  Provide hands-on support for incoming user requests related to computer systems, software,
  • hardware, and Office365, including remote support.
  •  Troubleshoot and resolve user and system issues, ensuring smooth onboarding of new employees.
  •  Installation, Maintenance, and upkeep of global Physical & Virtual compute and Azure cloud
  • infrastructure.
  •  Deployments, Patching, Upgrade of ESXI
  •  Work closely with vendors for issue resolution.
  •  Participate in scheduled systems maintenance activities during weekends and off hours.

EXPERIENCE AND REQUIRED SKILL SETS

  • System & Network Administration (Windows, Linux, Mac OS, LAN/WAN, firewalls)
  • Cloud Infrastructure (AWS, Azure) & Virtualization (VMware ESXi)
  • Office365 Services administration & support
  • Data Center Management (physical & virtual compute)
  • Automation & Scripting for efficiency improvements
  • System Monitoring & proactive troubleshooting
  • Helpdesk & Desktop Support (ticketing tools, SLA compliance, onboarding)
  • Vendor Management & cross-team collaboration
  • ITIL Service Management & SOP adherence
  • Problem-Solving, communication, and adaptability